Part of the strategy was to separate them into two types of sites, one for the Directorate of Public Education and the other for the Local Education Services. The site of the DEP has a more symbolic role of showing progress in the transformation of public education in Chile and seeks to be a convening entity to achieve this transformation, i.e. it has a more communicational purpose, while the site of each SLEP, is the operational link between the institutionality and the territory, whose site houses relevant documentation for different instances of citizen participation.

Research instances were generated in order to recognize the particular needs and the regularity of each actor of the public education system, students, parents, directors, teachers, education assistants, among others. For this, a study of users was developed through interviews that allowed us to generate a qualitative segmentation of users, to understand their relationship with the portal, their vision and digital culture, which provided findings that were transformed into design actionable, from that were also raised attributes (both functional and symbolic) that the platform should have and considerations of instances of use, which was also valuable information when making design decisions.